ProductivityNOW - SOLO

Giving you the answer you need, quickly getting you back to the task-at-hand.

ProductivityNOW SOLO Knowledge Services
Find the answers to your engineering software questions quickly, efficiently, and at your own pace with ProductivityNOW SOLO. Developed by our ASCENT - Center for Technical Knowledge® division, SOLO is a user-friendly knowledgebase designed to assist you in getting the most out of your Autodesk design and engineering applications. The tool gives you 24/7 access to combined sources of knowledge from IMAGINiT’s training, technical support, and consulting groups and will show you learning objects on your topic of choice. You can obtain tips and techniques, view video demonstrations, practice your skills with hands-on exercises, and review questions answered by our Certified Support Engineers.

Access Tips and Techniques, Demonstrations, Hands-on Exercises, and Solutions
Get the answer you need for applications such as the following:*

• AutoCAD® • Autodesk® Inventor™ • AutoCAD® Electrical
• AutoCAD® Architecture • Revit®

* Your available applications list will include only those that your organization uses and initializes for your ProductivityNOW SOLO subscription.

Comprehensive Search Engine
Search for information on core-level topics related to your application, using one of these five learning objects:

• A feature or process overview
• Step-by-step procedures designed to assist you in accomplishing a task, including files to practice procedures for hands-on task learning
• Learning objects with animated techniques and processes
• Answers to frequently asked questions (FAQs)
• In-depth and interactive modules with instructions, demonstrations, and practice exercises on core application topics

WebShop Access
Enroll for one of our WebShops (online training courses) and get access to perform keyword searches through the WebShop content to find exactly what you need, when you need it.

Leverage Company Knowledge Collateral
Every company has standards and best practices; however, they are seldom referenced because accessing them is often a complicated process. With ProductivityNOW SOLO, we can incorporate your organization’s knowledge and best practices with IMAGINiT’s knowledge. We provide a highly secure environment so your confidential information is only visible to your users. Plus, you get the added advantage of your users getting related information from their own company’s internal standards, and learning objects from IMAGINiT in a single search. Your users can learn about a topic and how to apply it according to company standards, all in one session.

Answers from your trusted application technical advisors

The ProductivityNOW Online Portal
With the ProductivityNOW Online Portal, you will have 24/7 access to…

• search the SOLO knowledgebase
• search the problem resolution knowledgebase to see other technical support cases logged with their resolution by your internal and external peers
• topic-specific Discussion Forums so you can communicate with fellow users around the world to get additional answers to common software questions, share solutions, and provide insight to others
• online activity reports detailing your ProductivityNOW SOLO usage

ProductivityNOW SOLO Support At-a-Glance

Additional Support Service Options

ProductivityNOW Support
ProductvitiyNOW Support provides rapid access to our experienced and highly skilled Certified Support Engineers. Live telephone and remote desktop support Monday through Friday, between 8 AM and 8 PM ET, delivers quick application assistance when it’s needed. Along with access to IMAGINiT’s ProductivityNOW portal, ProductivityNOW Support customers receive 24/7 access to our product specific discussion forums, problem resolution knowledgebase, online activity reports, and online case creation and management tools.

ProductivityNOW Premium
ProductivityNOW Premium is for customers who value increased full- and self-service support options. In addition to including all of the exceptional features of ProductivityNOW Support, the Premium program provides you more online support options, and enhanced eLearning tools, and access to SOLO. Chat live with a Support Engineer without picking up the phone, or share your desktop for that issue that is difficult to describe. Take advantage of our knowledge assessment tools and WebShops for area-specific skills improvement within in your software program. We’ll target your learning based on key areas identified as needing some improvement.