IMAGINiT Technologies (S) Pte Ltd (hereafter refer as "IMAGINiT Technologies") requires our clients to understand the terms and conditions of our support for the products and services we provide to the clients.

Effective from 1st July 2008

Definition

IMAGINiT Technologies Service/Support refers to activities provided either as part of our total solution to customers or as a separate item as and when required by customers to rectify faults found in using the products purchased directly from IMAGINiT Technologies (S) Pte Ltd.

Coverage of Service / Support

Hardware : IMAGINiT Technologies shall be under no obligation to furnish services due to accident, misuse, natural disasters, repairs, maintenance, modifications or relocation and installation made by other suppliers without IMAGINiT Technologies' supervision or approval. Others include faults caused by unusual shock or electrical damages, virus attacks, and failure by customer to maintain a suitable operating environment or the site specifications recommended. Such service will also exclude parts that are provided as 'gifts' for the customer, such as, mouse, preloaded Operating Systems etc as specified in the quotation. Should the service be required on any of the above, a service charge shall be levied to the customer.

Our service charge is S$80 per hour, with minimum two (2) hours, and S$80 for each subsequent hour, excluding parts. In the case where the hardware is required to be serviced at IMAGINiT Technologies workshop or needs attention from a 3rd party vendor, time and transport expenses incurred by IMAGINiT Technologies or the 3rd party vendor will be charged accordingly, which again exclude the charges on parts. Service charges subject to prevailing GST.

Software : IMAGINiT Technologies shall be under no obligation to furnish services due to accident, misuse, natural disasters, repairs, maintenance, modifications or relocation and installation made by other suppliers without IMAGINiT Technologies' supervision or approval. Others include faults caused by unusual shock or electrical damages, virus attack, and failure by customer to maintain a suitable operating environment or the site specifications recommended. Such service will also exclude parts that are provided as 'gifts' for the customer, such as, preloaded Operating System, etc as specified in the quotation. Should the service be required on any of the above, a service charge shall be levied to the customer.

Our service charge is S$80 per hour, with minimum 2 hours, and S$80 for each subsequent hour. Service charges subject to prevailing GST.

Software Warranty : Software media for each software will be warranted for a period as specified in the software license agreement enclosed with the software.

Mode of Operation & Response Time

Hot Line : All calls / pages / faxes / emails for product support will be attended within 2-hour response time. IMAGINiT Technologies has a team of Engineers, who are ready to handle service calls and will try their very best to resolve the software problems through phone, fax or email.

On-Site : However, should the problem require the Engineer's presence on-site, we will do so within a response time of 48 hours. Support services that need to be carried out within eight (8) hour response time, additional fees will be charged. Support is limited to IMAGINiT Technologies' standard business working days, Monday to Friday, 9.00am to 5.00pm, excluding public holidays. Our service charge is S$80 per hour, with minimum of 2 hours, and S$80 for each subsequent hour. Service charges subject to prevailing GST.

In cases where third party vendors are involved, the response time shall be subjected to the terms & conditions stipulated by the respective third party vendors.

By Operations Department
of IMAGINiT Technologies (S) Pte Ltd

Notes: IMAGINiT Technologies reserves the right to change any of the above terms and conditions without prior notice. All price quoted above will be further subject to prevailing GST.